Department for Infrastructure and Transport
Job reference: 858990
Location: 5343 - BERRI
Job status: Ongoing
Eligibility: Open to Everyone

The Department for Infrastructure and Transport plays a vital role connecting people and places in South Australia by managing roads, marine and public transport networks across the State, and builds and maintains the State-owned infrastructure that enables the delivery of essential and important government services to our community.

Service SA provides South Australians with government information and transaction services through customer service centres, contact centres, online channels, and service agents.

The Service Delivery Manager leads and develops a high-performing customer service team, ensuring compliance with policies, procedures and legislation. Coordinate resources, manage risks, and collaborate with stakeholders to deliver efficient services. Seeking a proactive, customer-focused leader with strong communication, coaching, problem-solving and relationship-building skills in a fast-paced environment.

Special Conditions

• Must be prepared to be reassigned to different Service SA locations during periods of staff absences and high workloads or as required to meet business need.
• A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
• A working with children check (WWCC) is required prior to employment with the Department of Infrastructure and Transport, which must be renewed every five years before expiry.
• Weekend work (Saturday) will be required; and some out of hours and weekend work may be required.  

Remuneration

 ASO5 -$92,122 to $102,456 pa + superannuation.

Enquiries
Rowan Walling
Regional Manager
Telephone: 08 71332133
Email: [email protected]

Application Instructions

Applications can be submitted online by clicking the 'Apply' button.

Applicants are required to submit a curriculum vitae and a cover letter of no more than two pages addressing the selection criteria in the role statement.

Our Commitments 

The Department for Infrastructure and Transport is an Equal Opportunity Employer and is committed to building a diverse and inclusive culture across the department, planning for and promoting diversity and culturally safe workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities and other diversity groups. The Department recognises the benefits that such an approach brings for our staff and customers in delivering the future of South Australia. 
 
As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our Department, and all its spaces as safe places for everybody. 

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Role Statement Service Delivery Manager ASO5

Applications close: 07/10/2026 7:30 PM

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.