Salary: $64,195 - $67,154 (ASO2)

Role Status: One ongoing contract located in Port Lincoln and one short term contract up to 25 June 2027 located in Port Augusta. 

About the Role:
We are seeking experienced, customer-focused individuals for the role of Regional Customer Service Officer. You will handle inbound and outbound customer contacts, provide clerical and administrative support, and deliver timely, accurate services aligned with SA Housing Trust values.

As a Regional Customer Service Officer, you’ll play a vital role in supporting SA Housing Trust customers. You’ll provide excellent customer service, handle administrative and clerical tasks, and represent the Trust’s values through your interactions.

What You’ll Do:

• Provide direct face to face assistance for enquries from customers and the general public. 
• Provide information on eligibility, policies, and help arrange appointments.
• Triaging customers experiencing risk and vulnerability requiring further housing assistance. 
• Record and maintain accurate data in our systems.
• Build positive working relationships with colleagues, stakeholders, and community members.
• Contribute to continuous improvement initiatives.

What You’ll Need to Succeed:

• Strong communication skills and a customer-focused approach.
• Ability to manage multiple tasks with accuracy and attention to detail.
• Collaborative mindset and willingness to learn and grow within the team.
• An understanding and willingness to responding to vulnerable individuals.
• Proficient in using digital technology and customer information systems to deliver efficient service.
• Commitment to upholding SA Housing Trust’s service values and standards.

If you’re ready to make a meaningful impact by helping people access better housing services, we want to hear from you!

About us:

At the SA Housing Trust we have a clear aim to deliver better housing choices for South Australians. We are committed to supporting people in our community to maintain safe, secure, and affordable housing.

The South Australian Housing Trust is dedicated to working in genuine partnership with Aboriginal and Torres Strait Islander peoples to help close the gap and support equitable outcomes.

Across our offices, we have dedicated staff that are passionate about improving housing opportunities and outcomes, and committed to delivering high-quality services that reflect our values and purpose.

The SA Housing Trust embraces equity, diversity and inclusion in all forms across its workforce and customer base. The Trust recognises there are distinct demographic groups which have long been disadvantaged and that racism, ageism, sexism and other forms of discriminations are problems for our society. As such, the Trust is committed to tackling cultural stereotypes both within and outside of the organisation as well as providing a safe, respectful and inclusive place to work.

To find out more about the SA Housing Trust please click here: Who we are | SA Housing Trust.

What We Offer:

• Supportive, energetic team environment.
• Learning and career development opportunities.
• Career progression within SA Housing Trust.
• Pre-tax salary sacrifice options.
• A commitment to individual wellbeing.
• Opportunity to make a difference in the lives of vulnerable South Australian's.

Requirements:

• Satisfactory National Police Clearance.
• DHS Working with Children Check (renewed every 5 years).
• Valid Australian Driver’s Licence (may be required).

How to Apply:

To apply, please submit a written application that includes a resume, including a minimum of two references and cover letter (max 2 pages) addressing each of the selection criteria listed below and your preferred location.

• Demonstrated ability to take prompt action to solve problems, act on own judgement without prompting and looks to go beyond job requirements to achieve objectives.
• Utilise experience in performing administrative tasks within an office environment and demonstrate knowledge of how to perform common administrative tasks.
• Experience in working with customers with complex needs or in crisis situations and responding appropriately to difficult situations involving conflict.
• Ability to interact with computer systems efficiently and adapt to changes in technology and/or systems when they occur.