Department of Human Services
Job reference: 847334
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone

Here at the Department of Human Services (DHS), we strive to deliver modern programs, services and policy that strengthen communities and enable South Australians to actively participate in community life. With people at the heart of what we do and a commitment to child safety, ageing well and supporting people with disability, we work to increase inclusion, independence and decision-making, and help our communities when it matters most.

About the Business

Our Concessions and Interpreting Services team delivers a range of concession payments and rebates to eligible South Australians to support their cost of living and community participation. This team also runs the Interpreting and Translating Centre and the Aboriginal Language Interpreting Service to connect people in a range of government and non-government settings. 

Role Highlights

• Client-focused role
• Build strong relationships with internal teams, clients, families, and external partners to support collaborative and responsive service delivery
• Ongoing, permanent full-time role

Role Details

We are seeking an experienced and capable Program Leader to deliver high-quality customer service outcomes, leading programs to support vulnerable South Australians.

About the Role

Reporting to the Program Manager, the role provides leadership, guidance to staff, customers and suppliers across program operations for complex services provided by ConcessionsSA. Complex concessions programs include Funerals AssistanceSA, GlassesSA, Personal Alert AssistanceSA, Medical Heating and Cooling and the Emergency Electricity Payment Scheme. The role also contributes to policy and procedure review, stakeholder engagement, reporting, and the management of complex enquiries, audits and investigations.

Key responsibilities In this role are as follows: you will lead a team delivering high-quality customer service and complex application management; manage escalated and sensitive enquiries in a timely and effective manner; support customers with sensitive matters including making funeral arrangements and assessing their financial eligibility for support; provide high-level advice to management and stakeholders; contribute to reporting, analysis, monitoring and continuous improvement activities; build and maintain productive relationships with internal and external stakeholders including the Public Trustee, Funeral Homes and Optometrists; provide leadership, coaching, support and training to staff; and review systems, processes, policies and procedures to improve service delivery and outcomes.

Special Conditions

National Police Check required.
Some out of hours work may be required.
Some interstate and intrastate travel may be required.

Classification

ASO5 - Administrative Services Officer

Salary Range

$89,007-$98,991

Duration

Ongoing Opportunity

Enquiries to

Rhys Pearce
Email: rhys.pearce@sa.gov.au

Diversity and Inclusion

DHS is committed to making our services and workplaces safe and inclusive for all people and ensuring the full diversity of the communities we serve are represented in our workforce, including Aboriginal and Torres Strait Islander people, people with disability and/or neurodivergence, young people, older people, culturally and linguistically diverse people, LGBTIQA+ and gender diverse people.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require assistance with this process, please contact us at dhsrecruitment@sa.gov.au and a member of the team will get back to you.

The South Australian public sector promotes diversity and flexible ways of working, including part time. Applicants are encouraged to discuss flexible working arrangements for this role.

Aboriginal and Torres Strait Islander people are encouraged to apply. We also celebrate the many strengths and skills people with disability and/or neurodivergent people bring to our workplace and acknowledge our role in ensuring a supportive work environment for people with disability and/or neurodivergent people to thrive in.

Applications close: 16/06/2026 11:30 PM

Attachments:
- Role Description - Program Leader Complex Team - ASO5.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.