Call Centre - Customer Service Officer - SA PATHOLOGY (POOL)
SA Health
Job reference: 952011 Location: 5000 - ADELAIDE Job status: Ongoing Eligibility: Open to Everyone Call Centre Customer Service Officer Recruitment Pool Central Adelaide Local Health Network
About the role Be a helpful voice for patients, clinicians and healthcare teams as a Customer Service Officer in SA Pathology's Call Centre. You'll respond to a wide range of calls, providing a friendly and efficient enquiry service that helps people access pathology information and support. Your care, clear communication and accuracy will make a difference to the experience of everyone who contacts us. Working with the Call Centre team, you'll respond to result enquiries, route requests for courier pickups and deliveries, and record customer requests accurately in our information systems. You'll prioritise calls and tasks, protect patient confidentiality and use sound judgement to clarify information or refer enquiries appropriately. You'll also contribute to service improvements and support colleagues through shared knowledge and teamwork. About You You bring a professional telephone manner, a commitment to customer service and the ability to stay organised in a busy environment. To succeed in this role, you will: • Provide courteous service and handle a high volume of calls • Use computer systems and record information accurately • Prioritise workloads and solve customer problems calmly • Work well with colleagues and protect patient confidentiality You'll bring customer service experience in a busy setting, strong keyboard skills and familiarity with Microsoft applications. No formal qualification is required. Call centre or medical experience, including medical terminology, is desirable. You must be available for a roster covering 24 hours and seven days, with overtime, weekend and public holiday work as required. About the recruitment pool We're establishing a pool of suitable candidates for permanent full-time Call Centre vacancies as they become available. Applicants assessed as suitable may be considered for opportunities according to service needs. Inclusion in the pool does not guarantee an offer of employment. About us Statewide Clinical Support Services (SCSS) is a unique public healthcare organisation that serves health consumers and provides specialist clinical services to the health system in South Australia. SCSS encompasses BreastScreen SA, SA Dental, SA Medical Imaging, SA Pathology, and SA Pharmacy. Come and work with us to improve the health and well-being of South Australians, across all age groups and at any time of their life or health need. What we offer
Diversity and inclusion: Statewide supports and fosters a culture in which employees feel they belong and feel safe at work. The culture aims to encourage all people to use their talents and to be valued and rewarded for their contributions. Aboriginal and Torres Strait Islander applicants are encouraged to apply. Application Information:
Please note that unsolicited applications from recruitment agencies or third parties will not be accepted for this position. Job reference: 952011 Enquiries to: Sarah Chadwick, Call Centre Supervisor Email: [email protected] Application Closing Date: 28th of October 2027 Attachments
Australian applicant guidelines International applicant guidelines Applications close: 28/10/2027 11:55 PM Flexibility Statement
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