Skip to main content



Application Lead CRM
Department of Human Services
Job reference: 844634
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone

Here at the Department of Human Services (DHS), we strive to deliver modern programs, services and policy that strengthen communities and enable South Australians to actively participate in community life. With people at the heart of what we do and a commitment to child safety, ageing well and supporting people with disability, we work to increase inclusion, independence and decision-making, and help our communities when it matters most.

About the Business

Corporate Services and Client Management

The Corporate Services and Client Management team provides strategic, technical and client-related administrative support to our Disability Services Directorate. They support, governance, records and information management, systems, business processes, helping to ensure our NDIS services are delivered efficiently and in line with each client's individual funding plan.

Role Highlights
  • Based in Adelaide CBD with flexible working arrangements
  • Contribute to positive change for people with disabilities
  • Work collaboratively and engage with stakeholders
Role Details

The Application Lead - Client Records Management (CRM) is a role within Disability and Specialised Services (DaSS) and is accountable to the Business Systems and Application Manager for:
leading the management, optimisation and continuous improvement of the DaSS CRM system to support compliant, efficient and business aligned service delivery
providing system leadership, advice and support to enable effective planning, reporting, decision making and user capability across Disability and Specialist Services
building strong stakeholder relationships and coordinating system enhancements, change activities and vendor engagement to deliver strategic and operational outcomes.

Special Conditions

National Police Check required.
Employment-related Screening Check required.
Some out of hours work may be required.
Some interstate and intrastate travel may be required.
Must hold a current Australian issued driver's licence (equivalent to minimum class C).

Classification

ASO6 - Administrative Services Officer

Salary Range

$102,171-$108,071

Duration

Ongoing Opportunity

Enquiries to

Tammy Moffat
Phone: 0451424090
Email: tammy.moffat2@sa.gov.au

Diversity and Inclusion

DHS is committed to making our services and workplaces safe and inclusive for all people and ensuring the full diversity of the communities we serve are represented in our workforce, including Aboriginal and Torres Strait Islander people, people with disability and/or neurodivergence, young people, older people, culturally and linguistically diverse people, LGBTIQA+ and gender diverse people.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require assistance with this process, please contact us at dhsrecruitment@sa.gov.au and a member of the team will get back to you.

The South Australian public sector promotes diversity and flexible ways of working, including part time. Applicants are encouraged to discuss flexible working arrangements for this role.

Aboriginal and Torres Strait Islander people are encouraged to apply. We also celebrate the many strengths and skills people with disability and/or neurodivergent people bring to our workplace and acknowledge our role in ensuring a supportive work environment for people with disability and/or neurodivergent people to thrive in.


Applications close: 24/05/2026 11:30 PM

Attachments:
- Role Description - Application Lead CRM - ASO6.pdf


Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.