Use your leadership, insight and care to shape outstanding member experiences for South Australians — in a role where your impact is felt every day.

Remuneration: ASO4 ($79,432 - $83,266 p.a) + 12% Super

What We Offer

• Work that matters—impact that shapes South Australia’s future
• Flexible working arrangements that support life and career
• Salary packaging options
• Discounted gym membership
• Supportive learning & career development
• Employee Assistance Program for you and your family
  
  

About Us

Picture a career that’s more than numbers. At the Department of Treasury and Finance (DTF), we’re building a world-class Treasury for South Australia—one that’s innovative, collaborative, and future-focused.

We’re South Australia’s lead agency for economic, digital, and financial policy outcomes. Our work touches every corner of the state, from enabling frontline services to driving digital transformation. And we do it all with one purpose: to make life better for the people who call South Australia home.

Why This Role Matters

Our members rely on Super SA during important financial moments in their lives, and your work helps ensure they receive clear, consistent and high-quality support. As a Senior Member Services Officer, you help strengthen trust in our services by guiding team performance, supporting complex enquiries, and ensuring the accuracy and integrity of how we serve members across all channels. Your contribution directly supports better outcomes for public sector workers and their families.

About The Opportunity

This role plays a key part in supporting the delivery of exceptional service across Super SA’s Member Services team. As a Senior Member Services Officer, you will:

• Monitor and report on service delivery performance, helping the team understand their impact and meet key service expectations.
• Develop and maintain effective workforce rosters and forecasting to ensure coverage across service channels, supporting members when they need us most.
• Support the handling of complex enquiries and complaints, offering guidance and advice that is calm, clear and solutions-focused.
• Coach, mentor and uplift team capability, providing quality feedback, maintaining process guides and ensuring a consistent standard of member care.
• Work collaboratively with colleagues across Super SA to support business strategies, enhance service delivery and contribute to continuous improvement initiatives.

This is an ideal role for someone who enjoys balancing people leadership, operational insight and day-to-day service delivery.

About You

You’ll thrive here if you lead with empathy, curiosity and a desire to make every member interaction matter. We’re looking for someone who brings:

• A calm, confident approach to complex enquiries: You can interpret information, make sound decisions and support members and colleagues with clarity and good judgement.
• A proactive, adaptive mindset: You enjoy taking initiative, responding to changing priorities and supporting the team to stay focused and effective.
• Experience supporting service delivery performance: You understand how to monitor service levels, forecast workforce needs and contribute to efficient rostering and queue management.
• A collaborative and supportive leadership style: You coach and mentor others, help lift team capability and contribute to a positive, service-driven team culture.

Special Conditions 

• Refer to the Role Statement for the key selection criteria and special conditions.
• There are two positions available: less than 12 months and more than 12 months.
• Candidates who are assessed as suitable following interview (including reference and screening checks), will be recommended and only two will be offered an employment offer.
• Other recommended candidates will remain in the panel report for up to 6-12 months and will be contacted to be offered a contract as positions become available.

Application Instructions

Click ‘Apply Now’ to:

1. Submit your current CV
2. Submit a Cover Letter (maximum two pages) outlining your suitability for the role.
3. Complete and attach the Pre-Employment Declaration to your application.

Enquiries
Nathalie Duncan
Email: superjobs@sa.gov.au

Diversity & Inclusion

We welcome applicants from all backgrounds, identities and lived experiences.

If you have accessibility needs or would like us to make any adjustments at any stage of the process — such as receiving interview questions in advance or accessing materials in alternative formats — please let us know. We’re happy to work with you to put the right supports in place.

Aboriginal Employment Program

Aboriginal and Torres Strait Islander applicants are encouraged, but not required, to join the SA Public Sector Aboriginal Employment Register. The register provides optional support and access to employment opportunities across the SA.

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.