Department for Housing and Urban Development
Job reference: 842775
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone

Who are we:

Our department’s primary objective is the delivery of homes and housing options for South Australians. In response to the national housing crisis, we are committed to accelerating the build of a diverse range of housing options. We strive to find solutions to the urgent demand for housing security. Our mission focuses on coordinating various portfolios related to housing, housing infrastructure, urban development, and planning. By ensuring sound decisions and efficient management, we strive to create sustainable, well-planned communities offering safe and affordable housing options.

Join us in our endeavour to address one of the most pressing challenges of our time and make a tangible difference in the lives of our community.

The Role:

The primary purpose of the Customer Service Officer is to provide first level customer support to customers of South Australia’s online planning systems through an integrated multi-channel approach (emails and calls). The role sits within PlanSA and involves providing technical and non-technical support to all system users and managing all cross-functional matters in relation to the ePlanning platform.

About You:

To be successful in this position, you must be able to demonstrate experience across the following key capabilities:

• Experience in delivering excellent customer experience.
• Strong attention to detail and effective record keeping skills.
• Ability to simultaneously manage multiple customer service requests.
• Experience in IT related support.
• Ability to provide expert advice and resolve system issues.

Special Conditions:

Successful applicants may be required to obtain a satisfactory Department of Human Services Criminal History Check or National Police Check prior to employment. A renewal will be required every 3 years.

Remuneration:

ASO3– $71,589 min – $76,033  max plus superannuation.

Enquiries:

For all confidential enquiries, please contact Katie Mai, Operations Lead PlanSA at Katie.Mai@sa.gov.au  

Application Instructions:

All applications must be submitted online.

If you are interested in this opportunity, please submit a covering letter (no more than 2 pages), outlining your skills and experience in relation to the key capabilities outlined in the role statement, a current CV and the contact information of three referees including your current line manager.

All applicants must complete a ‘Pre-Employment Declaration in the SA Public Sector’ form.

Applications close: 12/05/2026 6:00 PM

Attachments:
- ASO3 - Customer Service Officer - Role Statement - DHUD.pdf
- Pre-Employment Declaration.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.