Department of State Development
Job reference: 844012
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone

About us:

The Department of State Development is the South Australian Government’s lead economic development agency. 

Our mission is to drive sustainable economic growth in South Australia by increasing industrial and workforce capability, capacity, collaboration and resilience. We take pride in hiring the right people for the right jobs and offer an attractive, flexible workplace. 

For more information about our agency, please visit: 

Department of State Development | statedevelopment.sa.gov.au 

About the role:

The Technical Support Officer is the first point of contact for staff requesting IT assistance and performs key aspects of the IT Service Management (ITSM) process, including Service Desk, Service Request Management, and Incident Management.

The role manages service requests and incidents logged via the ITSM portal, resolving or escalating them as appropriate. The role supports the deployment, use and maintenance of computer equipment, software, peripherals, networked office equipment, desktop and room-based audio-visual and communication equipment, telephony equipment and services, and network connectivity.

As a Technical Support Officer, you will:

1. Ensure seamless operations are achieved through the effective installation, maintenance, and decommissioning of end-user hardware and software, peripherals, networked office equipment, desktop and room-based audio-visual equipment, and telephony equipment and services, liaising with suppliers and technology partners as needed.
2. Support operational continuity by managing the activation, transfer, and deactivation of staff network accounts and access to related services such as email, business applications, and security groups.
3. Perform the acquisition, tracking, replacement, disposal, and management of hardware and software assets, including stock management, and provide advice and reports to management on demand and supply statistics.
4. Liaise with customers, team members and service providers to fulfil service requests and resolve issues.
5. Maintain service requests and incident logs, prepare activity and performance reports, and advise on the implementation and adaptation of IT Service Management standards, practices, and procedures.
6. Deliver a productive customer experience with technology by advising and supporting staff and maintaining a strong engagement and service excellence ethos in all activities and interactions.

Key Competencies:

To apply and succeed in the role, you will have:

• Experience in the operation of a range of information systems, PC hardware, operating systems, and applications.
• Experience with the Microsoft Windows / MS Office environment and Network Operating Systems and installing and configuring software and hardware.
• Knowledge of modern Service Desk and Desktop Support procedures, practices, techniques, and processes associated with providing support to customers in an IT environment in alignment with ITIL and SA Government policies, processes, and procedures.
• Experience in providing effective customer support in an ICT environment, including responding appropriately to user issues and requests.
• Sound communication and interpersonal skills, and ability to maintain collaborative relationships with stakeholders and staff, deal with a range of issues, and prepare and deliver effective written documentation.

Remuneration:

Competitive salary of ASO4 per annum plus superannuation

Benefits:

Bringing your talent to the Department of State Development will see you rewarded with a wide variety of benefits such as:

• A variety of leave arrangements
• Work-life balance with a flexible hybrid work arrangement
• Access to great customised training and career development opportunities

Qualifications:

• Essential: Nil
• Desirable:  ITIL Foundation or above, or equivalent certification in IT Service Management (ITSM).

Special Conditions:

• The role will be offered full-time (1.0 FTE) ongoing basis for up to 18 months.
• Satisfactory Department of Human Services Criminal History Check or National Police Check (NPC) and Working with Children’s Check (WWCC) required prior to employment.

Enquiries:

For confidential enquiries / further information about the role, please contact Michelle Smith, Team Leader Technical Support via michelle.smith3@sa.gov.au or 08 8235 5571

How to Apply:

All applications must be submitted through the I Work For SA website. 

Applicants are required to submit the following:

• Cover letter demonstrating the suitability for the role by addressing the key competencies (2 pages max)
• Curriculum Vitae (4 pages max)
• Prepare 3 referees (at least one should be current or recent line manager), to be provided on request.
• Pre-employment Declaration Form – find the attachment on the job advert.

Applications close: 24/05/2026 11:00 PM

Attachments:
- ASO4 - Technical Support Officer.pdf
- Pre-Employment-Declaration_240522.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.