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Insurance and Payments Officer
Department of Treasury and Finance
Job reference: 840843
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone

Support South Australians through important life moments by delivering accurate, compassionate and trusted insurance and payment services.

Remuneration: ASO3 ($71,589 - $76,033 p.a) + 12% Super

What We Offer

  • Work that matters—impact that shapes South Australia’s future
  • Flexible working arrangements that support life and career
  • Salary packaging options
  • Discounted gym membership
  • Supportive learning & career development
  • Employee Assistance Program for you and your family

About Us

Picture a career that’s more than numbers. At the Department of Treasury and Finance (DTF), we’re building a world-class Treasury for South Australia—one that’s innovative, collaborative, and future-focused.

We’re South Australia’s lead agency for economic, digital, and financial policy outcomes. Our work touches every corner of the state, from enabling frontline services to driving digital transformation. And we do it all with one purpose: to make life better for the people who call South Australia home.

Super SA is a branch within the Department of Treasury and Finance. Super SA is a superannuation fund provider who, for 120 years has been helping South Australian government employees secure their financial future.

Super SA is dedicated to being the most trusted superannuation fund for current and former South Australian public servants. Super SA’s long-term success is largely due to the talent and expertise of staff who strive to create an environment that is supportive, safe and secure. The work culture is positive and inclusive, making it a rewarding and enjoyable place to work.


Why This Role Matters

When members face illness, injury or loss, the systems and decisions behind the scenes matter. In this role, you support the effective underwriting, administration of insurance and ultimately the payment of benefits, ensuring outcomes are accurate, timely and handled with care. Your work helps uphold confidence in public sector superannuation and contributes to the long‑term financial security of South Australians and their families.

Your work strengthens trust in public sector superannuation and contributes to the financial wellbeing of South Australians and their families — making a real difference at critical points in people’s lives.

About The Opportunity

As an Insurance and Payments Officer, you will support the administration of insurance and payment processes across Super SA’s schemes. You will:

  • Process insurance or deceased benefit applications and related payment transactions with legislation, policies and service standards.
  • Support members and internal stakeholders with clear, timely information around insurance holding, payments and related processes.
  • Maintain accurate records and case documentation, ensuring compliance with statutory and audit requirements.
  • Contribute to continuous improvement initiatives that strengthen service quality and member experience.

This role suits someone who values accuracy, enjoys structured work, and wants their efforts to have a genuine impact on people’s lives.

About You

You’ll thrive here if you bring care, attention to detail and a steady, service‑focused approach to your work. We’re looking for someone who:

  • Approaches sensitive matters with empathy and professionalism, supporting members respectfully while maintaining confidentiality and integrity.
  • Has a strong eye for detail and accuracy, taking pride in processing information correctly and maintaining reliable records.
  • Communicates clearly and calmly, explaining information in a way that helps members and colleagues feel informed and supported.
  • Manages competing tasks confidently, staying organised, prioritising effectively and meeting deadlines in a busy environment.
  • Works collaboratively and positively, contributing to a supportive team culture and shared service outcomes.
  • Is curious and improvement‑minded, open to learning, following procedures and contributing ideas that improve how services are delivered.

Application Instructions

Click ‘Apply Now’ to:

  1. Submit your current CV
  2. Submit a Cover Letter (maximum two pages) outlining your suitability for the role.
  3. Complete and attach the Pre-Employment Declaration to your application.

Special Conditions 

Refer to the Role Statement for the key selection criteria and special conditions.

Enquiries
Timothy Clewes
Email: superjobs@sa.gov.au

Diversity & Inclusion

We welcome applicants from all backgrounds, identities and lived experiences.

If you have accessibility needs or would like us to make any adjustments at any stage of the process — such as receiving interview questions in advance or accessing materials in alternative formats — please let us know. We’re happy to work with you to put the right supports in place.

Aboriginal Employment Program

Aboriginal and Torres Strait Islander applicants are encouraged, but not required, to join the SA Public Sector Aboriginal Employment Register. The register provides optional support and access to employment opportunities across the SA.


Applications close: 28/04/2026 11:45 PM

Attachments:
- Pre-Employment-Declaration_240522.pdf
- Role Statement - ASO3 Insurance and Payments Officer.pdf


Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.