Department for Infrastructure and Transport
Job reference: 845701
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone

The Department for Infrastructure and Transport plays a vital role connecting people and places in South Australia by delivering a multi-billion-dollar pipeline of transport and social infrastructure projects, operating and maintaining thousands of kilometres of roads and managing our city’s public transport network.

Service SA delivers South Australian Government information and transactional services, predominately Driver Licensing and Vehicle Registration, to South Australians through an integrated multi-channel approach. Multi-channel includes Customer Services Centres, Contact Centre, On-line and Agent Service Delivery.

The Opportunity
The Service Delivery Manager plays a pivotal role in leading the delivery of high-quality, customer-focused government services to the South Australian community. Reporting to the Region Manager, this position is responsible for managing staff, overseeing the accuracy of information and transactions, and addressing equipment and on-site facility issues within their scope of control.

As the Manager, a primary focus of the role is to lead, coach, and mentor staff, cultivating the skills and behaviours needed to effectively support a diverse customer base. The Service Delivery Manager ensures customers receive exceptional service and outcomes, always aligned with established policies and procedures.

About You 
To be successful in this role you will demonstrate the following attributes:

• Leadership: Prioritise safety and wellbeing for yourself, others, and the community, taking proactive action to prevent complacency and utilising safety systems effectively
• Communication and Transparency: Foster open communication, ensuring all team members contribute, and approach difficult conversations with honesty and openness.
• Customer Service Excellence - Support the Department’s Customer Service Charter and take responsibility for delivering consistent service excellence.
• Judgement and Decision-Making - Use sound judgment and data analysis to make informed, evidence-based decisions within your authority.
• Goal Setting and Performance Management - Set clear goals and performance standards, focusing on both output and behaviour to drive team success.
• Compliance and Process Oversight - Implement processes and controls to ensure policy compliance, tracking and monitoring their effectiveness.
  

Ready to take on this exciting challenge and contribute to the provision of excellent customer service for our community? Apply now!

Available Vacancies 
We have multiple vacancies offering ongoing and temporary positions cross multiple metropolitan centres including: Elizabeth, Mitcham, Port Adelaide and Tranmere.

Service SA centres in select locations are open on Saturdays from 9am - 5pm, providing greater convenience for customers with commitments during regular hours. Service Delivery Manager may be required to work one in every four Saturdays, based on a roster schedule.

Qualifications/Experience
A working knowledge of all relevant Acts, and policies and procedures, or a willingness to gain a working knowledge within a six (6) month period will be highly regarded.

Special Conditions
Prior to employment with the Department the successful candidate will be required to provide:

• A National Police Check (NPC) is required prior to employment with the Department for Infrastructure and Transport which must be renewed every three years.
• A Working with Children Check (WWCC) is required prior to employment with the Department for Infrastructure and Transport, which must be renewed every five years before expiry.
• Must be prepared to be reassigned to different Service SA locations during periods of staff absences and high workloads or as required to meet business needs
• This role is classified as a position of trust and will be subjected to a satisfactory criminal history record check in line with departmental policies and procedures.
• Some out of hours and weekend work (Saturday) will be required; along with some intra/interstate travel requiring overnight stays, may be required.
  

Tenure of Vacancy
Ongoing / Temporary (appointment up to one (1) year)
Multiple vacancies and multiple locations

Remuneration
ASO5 - $89,007 to $98,991 pa + superannuation

Enquiries
Blake Pedler
Region Manager
Telephone: (08) 71331957
Email: Blake.pedler@sa.gov.au

Application Instructions
Applications can be submitted online by clicking the 'Apply now' button.

Please include in your application a cover letter of no more than two (2) pages and a CV including the details of two (2) referees (including your current line manager).

Our Commitment
The Department for Infrastructure and Transport is an Equal Opportunity Employer and is committed to building a diverse and inclusive culture across the department, planning for and promoting diversity and culturally safe workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities and other diversity groups. The Department recognises the benefits that such an approach brings for our staff and customers in delivering the future of South Australia. 
 
As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our department, and all its spaces as safe places for everybody. 

Role Statement - Service Delivery Manager (ASO5)

Applications close: 14/06/2026 9:00 PM

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.