South Australia Police
Job reference: 833824
Location: 5000 - ADELAIDE
Job status: Casual
Eligibility: Open to Everyone

Emergency Triple Zero (000), 131 444 Police Assistance Line, and Crime Stoppers SA 

“Join the voice that supports South Australia - every call matters!”

Working in the SAPOL Call Centre means stepping into a role where every call matters. Our team provides calm reassurance, and direction during some of the most critical moments in people’s lives. As the first point of contact for community members in urgent and challenging situations, the Call Centre plays a vital role within our organisation. Staff consistently report a strong sense of purpose, knowing that every call answered contributes directly to the safety and wellbeing of South Australians.

This role is for you if you are:

• A confident decision maker who can provide clear verbal instructions
• Skilled at identifying and extracting key information
• An effective communicator with people from diverse backgrounds
• A team player with strong organisational abilities
• Solutions-focused, community-minded, and guided by integrity and respect
• Tech-savvy, with experience using multiple screens and software systems
• Resilient and composed in high-pressure environments

Consultants apply a high level of knowledge of SAPOL’s functions and activities within the Call Centre environment. They use sound judgement and initiative when managing nonemergency, complex, and Triple Zero (000) calls. The role requires working with autonomy and authority, while respecting cultural and social diversity, and interpreting and applying established policies and procedures.

Benefits

• Work–life balance through flexible, preference-based rostering - with a variety of shifts across 24/7
• Opportunities for casual, term, or permanent roles
• Wellbeing initiatives, including an onsite gym and Fitness Passport access
• A positive and diverse working environment
• Paid training
• Salary packaging options
• Career pathways within the South Australian Public Sector

Special Conditions

• Applicants must hold current Australian work eligibility and will undergo background and criminal history checks.
• Shifts operate 24/7, including weekends and public holidays, and overtime may be required.

Successful applicants will be placed in a pool for 12 months and may be selected to attend a scheduled five-week, full-time, paid training program (subject to availability and business needs). A further 10 shifts over a two-week period must be completed to consolidate training.

Upon successful completion of training, Call Centre Consultants may be offered the opportunity to transition into either an ASO3 casual contract (inclusive of applicable shift penalties and allowances) or an ASO3 term contract for a six-month duration, with the potential for ongoing employment subject to business requirements and available vacancies.

To learn more about our hiring process please visit our website. We strongly encourage all applicants to read the Frequently Asked Questions before applying to ensure the role is the right fit for you - and that you are the right fit for the role.

Enquiries: Please send any enquiries to: SAPOL.CallCentreRecruiting@police.sa.gov.au. 

Application Instructions

Please click on 'Apply' which will direct you to I Work for SA, where further information on how to apply is provided.

• All applications must be submitted online via I Work for SA and must include the name, title, and email contact details of two current referees (one must be a current or most recent supervisor).
• Applicants external to SAPOL must complete an Employment Declaration Form (RF2099) and include it with their application.
• Please apply via the link below with your CV, and cover letter addressing the selection criteria.

Please read the Job Application Guidelines.

To strengthen our workforce, South Australia Police encourage applications from First Nations peoples.

South Australia Police is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

People with disability are strongly encouraged to apply. The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application.

Applications close: 05/02/2027 5:00 PM

Attachments:
- ASO3 Call Centre Consultant FAQs.pdf
- PID - ASO3 Call Centre Consultant .pdf
- RF2099 - Pre-Employment Dec.pdf
- SAPOL JOB APPLICATION GUIDELINES.pdf
- What's The Difference Advert (Jan 2026).pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.