Courts Administration Authority
Job reference: 838875
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone

The CourtSA Contact Centre team is the front line service area of the Courts Administration Authority providing assistance via telephone, email and LiveChat to court users, legal practitioners and members of the public across the civil and criminal jurisdictions of the Supreme Court, District Court, Environment, Resources and Development Court, Youth Court, Magistrates Court and Probate.

The CourtSA Contact Centre Consultant is responsible for providing administrative support and high-level customer service in a contact centre environment, including procedural advice and assistance on court processes, rules and online systems as well as providing technical assistance in CourtSA.

An exciting opportunity exists for employees who wish to expand their skills and knowledge or are just looking for a change, to join this growth area.

This position provides a unique opportunity to gain knowledge and experience across all courts, jurisdictions and a number of corporate areas.  We value our friendly and hardworking team environment and are looking to welcome the right person to be the next member of our team.

To successfully perform in this role applicants should have:

• A strong customer service ethic
• Demonstrated high level communication skills, both verbal and written
• Demonstrated ability and experience working within a team environment
• Demonstrated ability to adapt to change
• Experience working in a Court Registry and/or call/contact centre is desirable.

This is an ongoing postion based in Adelaide CBD with multiple positions available.

Special Conditions:

The following special conditions apply to this position:

• Appointment is under the Courts Administration Act 1993. Terms and Conditions of employment are governed by the Public Sector Act 2009.
• Appointment is dependent upon a current National Police Certificate that the CAA finds satisfactory.
• As a justice agency, the CAA may receive details of spent convictions as part of any Criminal History Screening and use this information in the selection process.

Remuneration:
ASO2 ($58,709 - $63,154 per annum + 12% superannuation) 

Enquiries:
Jane Son | Manager, CourtSA Contact Centre
Ph: (08) 8208 7916
Email: Jane.Son@courts.sa.gov.au

Additional Information:
All applications must be submitted online through IWorkforSA. Refer to the CAA Applicant Kit and attach your resume and cover letter as a single document. 

The CAA is committed to creating a workforce which reflects the wider community, as well as providing a working environment which embraces and values diversity and inclusion.
We encourage and welcome applications from individuals across diverse community groups and are committed to providing a positive and barrier-free recruitment process and workplace. People with a disability are encouraged to apply.

For further information about the CAA please visit the CAA website

 

 

Applications close: 08/04/2026 11:00 PM

Attachments:
- CAA Applicant Kit 2023.pdf
- Job Profile - CourtSA Contact Centre Consultant - ASO2.pdf
- Pre-Employment-Declaration_240522.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.