For over 120 years, Super SA has helped South Australians build financial security for their future. As part of the Department of Treasury and Finance, we’re committed to delivering trusted superannuation services through a positive, inclusive and member-focused culture. Our people are supported, valued and empowered to deliver meaningful outcomes for our members.

Why This Role Matters

Every claim tells a personal story, and your work ensures members receive fair, accurate and timely outcomes when they need it most. As part of Super SA, you’ll support a stronger, better future for South Australians by helping public sector workers and their families navigate critical financial decisions with clarity, empathy and professionalism.

About The Opportunity

The Claims Management Officer works in the Claims Management team and is responsible for providing a high level of customer service and accurate and timely administrative services to members and stakeholders.

The Claims Management team is responsible for managing claims for Income Protection, Total and Permanent Disablement, Terminal Illness and assessing the release of insurance benefits in the event of a member passing away, this includes handling member’s enquiries via phone and email, supporting them in their most vulnerable moment in life.

Remuneration: ASO4 ($79,432 - $83,266 p.a) + 12% Super

About You

We are looking for enthusiastic people with a commitment to service excellence to provide high quality, effective and accurate claims administration services to members and Government agencies.

To be successful, you must address the selection criteria below in a cover letter:

• Knowledge of insurance claims and/or insurance underwriting administration.
• Proven ability to manage an active and moving portfolio and manage and maintain regular member contact.
• Proven experience in handling difficult situations in a calm, positive and objective manner.
• Proven analytical and problem-solving skills and the ability to develop and implement solutions.
• Effective communication and liaison with a diverse range of people at various levels (both orally and in writing) including claimants, medical and legal practitioners.
• Knowledge of superannuation and the schemes offered by Superannuation funds.

Application Instructions

Click ‘Apply Now’ to:

1. Submit your current CV
2. Submit a Cover Letter (maximum two pages) outlining your suitability for the role.
3. Complete and attach the Pre-Employment Declaration to your application.

Special Conditions 

Refer to the Role Statement for the key selection criteria and special conditions.

Enquiries

Christina Conway
Team Leader, Claims
Email: superjobs@sa.gov.au

Diversity & Inclusion

We welcome applicants from all backgrounds, identities and lived experiences.
If you need any adjustments at any stage, such as receiving interview questions in advance or accessing materials in alternative formats, we’re here to support you.

Aboriginal Employment Program

Aboriginal and Torres Strait Islander applicants are encouraged, but not required, to join the SA Public Sector Aboriginal Employment Register. The register provides optional support and access to employment opportunities across the SA.