Department of Treasury and Finance
Job reference: 861687
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone

We are currently seeking applications for a Service Delivery Officer to join the Office of the Chief Information Officer at the Department of Treasury and Finance on an ongoing basis.

What We Offer

• Meaningful work that contributes to outcomes for South Australia
• A supportive team environment where people connect and collaborate
• Flexible working arrangements that support life and career
• Opportunities to grow capability and build a long-term career
• Salary packaging and wellbeing benefits

Who we are

At the Department of Treasury and Finance (DTF), we’re building a world-class Treasury for South Australia – it’s about the people and the impact we create together.

We’re South Australia’s lead agency for economic, digital and financial policy outcomes. Our work touches every corner of the state, from enabling frontline services to driving digital transformation. And we do it all with one purpose: to make life better for the people who call South Australia home.

About your branch

The Office of the Chief Information Officer (OCIO) enables a more connected and secure government so that South Australian (SA) Government agencies can better serve our community. We do this by leading the SA Government’s technology, cyber security, and digital government strategies, as well as developing and delivering resilient and innovative ICT, digital and cyber security services, platforms, and critical infrastructure to SA Government agencies that are accessible, trusted and secure. 

Government Technology Services, in OCIO, provides safe, resilient, and reliable ICT network services and environments, including the Across Government Service Desk, voice services including contact centres, PBX and Teams Voice and SA Government’s Core Data Network, connecting agencies with both on premise services as well as external services such as internet, M365, cloud service providers, that enable agencies to support their business-critical services.

Why this role matters

As a Service Delivery Officer, you’ll support incident and change management activities, contribute to the day-to-day administration of the ServiceNow platform, and help ensure services are delivered consistently and effectively. Working within established processes and governance frameworks, you’ll play an important role in maintaining service quality and supporting continuous service delivery across government.

What you will do

Key responsibilities may include:

• Support the delivery of IT services used across government and help ensure they run smoothly and effectively.
• Gain hands-on experience working with incident and change management processes in a service delivery environment.
• Contribute to the day-to-day administration and continuous improvement of the ServiceNow platform.
• Work within established service management frameworks and governance processes to support high-quality service outcomes.
• Collaborate with a range of stakeholders to help maintain reliable services and deliver positive customer experiences.

Remuneration: ASO5 $92,122 - $102,456 p.a. + 12% Super

What you bring

We’re looking for someone who has:

• Proven ability and experience in contributing to a Service Management function in a diverse organisation and demonstrated ability in applying ITIL Service Management principles and practices including change enablement, incident and major incident management, and Problem management.
• Service Management function in a diverse organisation and demonstrated ability in applying ITIL Service Management principles and practices
• Experience and knowledge in the use and support of IT Service Management tools, specifically ServiceNow.
• Proven experience to communicate and develop reports and related documentation in a clear and concise manner.
• Demonstrated ability to develop new processes, analyse existing processes, and implement improvements.

Application Instructions

Click ‘Apply Now’ to:

1. Submit your current CV.
2. Tell us about your suitability for the role (maximum one-page cover letter or responses to targeted questions, depending on the role requirements)
3. Complete and attach the Pre-Employment Declaration

Special Conditions 

‘Click’ on the Role Description for full details, including screening requirements and special conditions.

Enquiries

Name: Joanne Romeo
Title: A/Assistant Director Technology Operations and Customer Experience
Tel: 8429 0154
Email: [email protected]

Diversity & Inclusion

We welcome applicants from all backgrounds, identities and lived experiences.

If you have accessibility needs or would like us to make any adjustments at any stage of the process — such as receiving interview questions in advance, flexible interview formats, or accessing materials in alternative formats — please let us know. We’re happy to work with you to understand what will help you perform at your best.

Aboriginal Employment Program

Aboriginal and Torres Strait Islander applicants are encouraged, but not required, to join the SA Public Sector Aboriginal Employment Register. The register provides optional support and access to employment opportunities across the SA public sector.

 

Applications close: 10/11/2026 11:45 PM

Attachments:
- ASO5 Service Delivery Officer Role Statement .pdf
- Pre-Employment-Declaration_240522.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.