Attorney-General's Department
Job reference: 841676
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone

Classification: ASO2
Salary Range: $64,195- $67,154 + Superannuation
Duration: Ongoing
Vacancy Type: Full Time
Number of Positions Available: 2
Closing Date: 11:30pm, Thursday, 30 April 2026

About the Opportunity

About the Roles:

Opportunities exist in the two customer-facing branches at the Public Trustee, Financial Administration Branch and Estate Services.

The roles provide a range of administration support services which contributes to the effective and efficient functioning of the Customer Services Branch.

Financial Administration Branch:

Financial Administration Branch administers the financial and legal matters of people who are unable to manage their own affairs, including managing bank accounts, investments, property and other assets.

The key aspects of the ASO2 Administrative Services Officer role include:

• Answering telephones, taking messages and handling general queries
• Photocopying documents.
• Lodging documents and paying accounts at external agencies and organisations.
• Opening new customer records and preparing appropriate standard letters for New Estates.
• Liaise with external organisations as directed by the Personal Estates Officer
• Provide high quality information and reception services to Personal Estates customers.

Estate Services:

Estate Services provides legal based administrative services to customers for trusts and deceased estates, including the provision of advice and liaising on real estate sales, taxation matters and the collection or transfer of estate assets.

The key aspects of the ASO2 Estate Services Officer role include:

• Liaising with beneficiaries and customers to obtain information and arranging follow-up interviews to agree the administration process.
• Consulting with beneficiaries and customers and customer representatives.
• Instructing and providing relevant information to internal and external service providers.
• Arranging for funerals and asset collections where required.
• Provide professional services to Estate Service customers
• Contribute to the operational efficiency of wills, trusts and the estate administration processes.

What You’ll Need to Succeed:

• Ability to cope with a high volume of work and prioritise work to meet task deadlines.
• Ability to work independently with limited supervision.
• Ability to communicate effectively
• Ability to deal with challenging situations.
• A demonstrated ability to deliver an effective service to customers, and a commitment to service excellence.

What We Can Offer You:

• A collaborative and hard-working team motivated to provide the best customer service to Public Trustee customers.
• Prime CBD location, with offices looking out over Victoria Square with convenient access to public transport and proximity to the central market.
• Flexible Working Arrangements are available.
• Opportunities for career progression.

 

About the Business

The Office of the Public Trustee (Public Trustee) is a business unit of the Attorney-General’s Department.  The Public Trustee was established in 1881 and is constituted under the provisions of the Public Trustee Act 1995.

The Public Trustee plays an important role in managing the personal, legal and financial affairs of those people in the community who lack the capacity to manage their own affairs. The Public Trustee also provides eligible South Australians with access to Will making services, powers of attorney preparation and deceased estate and trust administration.

The Public Trustee is located in a prime CBD location, with offices looking out over Victoria Square. With convenient access to public transport and close proximity to the central market, working at the Public Trustee provides an enjoyable work location which supports an active and balanced lifestyle.

For more information about the Attorney-General’s Department and also The Public Trustee, please visit https://www.agd.sa.gov.au/ and Public Trustee | Public Trustee

 

Special Conditions for Employment

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.

• Employment-related Screening Check required.
• Some out of hours work may be required.

The South Australian public sector promotes diversity and flexible ways of working, including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

 

Additional Notes

You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.

For further information about this exciting opportunity that is not covered by this website please contact Tracy Shepherd, Personal Estates Operations Coordinator, Public Trustee on (08) 8372 7550 or tracy01.pt@sa.gov.au

 

Click Apply and follow the prompts to submit your application.

The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.   

 

 

 

 

Applications close: 30/04/2026 11:30 PM

Attachments:
- ASO2 - Estate Services Support Officer - Job and person specification.pdf
- ASO2 Administration Officer - Job and person specification 2026.pdf
- Job Application Pack.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.