Department for Environment and Water
Job reference: 694822
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone

About the Role:

The ICT Service Desk Officer is responsible for providing Level One ICT Support, ensuring that all reported incidents and requests are accurately recorded, reviewed, updated and resolved, and that high quality customer service standards are maintained. The ICT Service Desk Officer will aim to resolve incidents on the first point of contact, and will be responsible for all inbound calls and emails made to the ICT Service Desk. The ICT Service Desk Officer will work closely with the Service Desk Team Leader and the level two Desktop Support team, contributing to open team discussions in order to identify, troubleshoot and diagnose issues, driving for a high performing and pro-active team environment.

What can we offer you!

• Working in an organisation that is contributing to significant environmental outcomes in the great state of South Australia!
• Be part of a fun, collaborative and supportive team.
• Hybrid working model with flexible working options including work from home available to promote work life balance.
• Free entry into DEW managed Parks in South Australia.
• Salary Sacrifice Benefits.
• Access to our Employee Assistance Program (EAP).
• Meaningful and rewarding career.

Contract: Temporary Contract up to 12 months

Special Conditions:

• May be required to participate in responses to state emergencies or associated duties.
• You must be an Australian citizen, permanent resident, or provide evidence that you hold a valid working visa that allows you to work in Australia without restrictions.
• Prior to being employed, the successful applicant will be required to obtain a National Police Check.
• A current class “C” driver’s licence and willingness and ability to safely operate a 4wd is essential.
• Inter and intrastate and remote area travel is required, including travel in light aircraft.
• Demonstrates ability to work alone and be self-reliant.
• May be required to undertake intra or interstate travel, occasional overnight absences, and work outside of the normal hours of work.

Remuneration: ASO3 ($67,589 min - $72,033 max p.a.

Enquiries to:

Jayson Bailey, Service Desk, Team Leader
Jayson.Bailey@sa.gov.au
(08) 8372 7427

Application Instructions:

Applications are to be submitted online through I WORK FOR SA.

Applicants are to submit a pre-employment declaration, current CV and letter of application (max. 3 pages) addressing the Essential Criteria (including qualifications) as outlined in the Role Description.

The Department for Environment and Water is committed to building a diverse and inclusive workplace. We encourage applications from people with diverse backgrounds including all ages and gender identities, Aboriginal and Torres Strait Islander, people with disability, culturally and linguistically diverse and LGBTIQA+.

Applications close: 10/09/2025 11:00 PM

Attachments:
- ASO3 ICT Service Desk Officer - RD.pdf
- Pre-Employment-Declaration_240522.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.